FAQ
Order Issues
We’re sorry if we’ve missed an item in your order. If you have not received a separate email explaining the changes made to your order due to inventory, please reply to this email or****@jo********.ch with your order details and we will investigate the issue and get back to you as soon as possible.
Please do contact us via emial co*****@jo********.ch or telepĥone number +41 76 230 07 35
Delivery
If after business 7 days, you have not received your order from us, please use your tracking information found in your Order Shipped email to track your order directly or please do contact us and we will be happy to help you.
At the moment international orders only upon email request via or****@jo********.ch
Send us via email with your order and we will send you an invoice via email for online payment with shipping details.
You can track the delivery of your order via this link
We’re sorry if we’ve missed an item in your order. If you have not received a separate email explaining the changes made to your order due to inventory, please reply to this email or****@jo********.ch with your order details and we will investigate the issue and get back to you as soon as possibl
Please do contact us via emial co*****@jo********.ch or telepĥone number +41 76 230 07 35
We’re sorry if we’ve missed an item in your order. If you have not received a separate email explaining the changes made to your order due to inventory, please reply to this email or****@jo********.ch with your order details and we will investigate the issue and get back to you as soon as possibl
Please do contact us via emial co*****@jo********.ch or telepĥone number +41 76 230 07 35
Returns & Refunds
You can return to Journey One an item for an exchange instead of a refund. In that case send us an exchange request email via re****@jo********.ch After we receive your order we will email you gift voucher for the exact amount that you can use in store and online.
