Shipping and Refunds Policy

Return or exchange of goods
Returns or exchanges can only be made within the limits of our resources and stocks. As a general rule, we do not take back sold products, but depending on available stocks, we can make an exchange for a different product size.

Please ensure the item(s) are in their original condition, with all tags attached, including the order number on the copy of the invoice/receipt. Any damaged goods will not be accepted.

We recommend that you send your parcel by registered post and retain the proof of sending the parcel. We cannot be held responsible for orders lost in transit. Journey ONE reserves the right not to issue a refund if you do not follow this policy. The return package should include the receipt for the merchandise.

In addition, please send an e-mail with the list of the purchased item(s) you want to return and your order number.

Please use the following address for all returns:

Address
Journey ONE
Birmensdorferstrasse 101
8003 Zurich
Switzerland

Refund
In case we accept a refund, after your returned items have been received and processed, you will receive a refund of the amount you paid for the goods, excluding any delivery charge. You will receive an email confirming the refund has been processed.

Shipping charges
Shipping charges that occurred in connection with the return of a product are non-refundable.

You are responsible for paying the shipping costs and for the risk of loss or damage to the product during shipping, both to and from journeyone.ch.

Damaged 
If you received a damaged product, please contact us via email immediately for assistance.

Missing items
If you are missing items from your order, please reply to or****@jo********.ch with your order details. We will investigate the issue and get back to you as soon as possible.

Free Shipping
Free shipping in Switzerland and Liechtenstein over 199CHF.

Sale items
Sale items items can not be refunded or exchanged.

Contact us
If you have any questions about our Returns and Refunds Policy, please contact us by email: co*****@jo********.ch with your questions.